One of the
top-performing real estate tech companies in the U.K. is hiring the Head of
Quality Assurance and Customer Service based in Athens.
Run the QACS Department, determine its operational processes, define customer-service standards, ticket resolution protocols.
Recruit, select, onboard, train, assign tasks and coach Member Care Agents, define their working schedule.
Manage and continuously improve the quality management system.
Analyze performance by comparing actions and results to the established Standard Operational Procedures (SOP) and Key Performance Indicators (KPI).
Report deviations and inefficiencies.
Contribute to the improvement of processes and capacity building of employees.